Category: Crisis Management
November 15, 2018
Facebook’s Reputational Freefall
Facebook’s image as the world’s trusted über-connector is in crisis mode. Now, the platform used by millions is in reputational freefall. According to a New York Times article, Facebook used a Washington-based consulting firm to…
October 25, 2018
Insight from the Ultimate Crisis Management Expert
After editing the “Crisis of the Week” column for The Wall Street Journal for nearly five years, it is safe to say Ben DiPietro has seen it all when it comes to crisis management. When…
November 12, 2017
Hollywood’s Reputation Management Machine is in Crisis
As sexual harassment claims increase, damage-control strategies long used for celebrities are no longer working, reports the Washington Post. Public relations experts are “struggling with the best way to protect celebrities’ image.” Diversion tactics are…
September 21, 2017
Hollywood “Fixers” on Managing the Celebrity Divorce
Bravo TV, the popular American cable network operated by NBCUniversal, interviewed our founder and CEO, Shannon Wilkinson, on how celebrities are successfully managing their once-public divorces. Here are highlights from reporter Marianne Garvey’s interview, published…
September 19, 2017
Equifax’s Massive Reputation Crisis
This week, The Wall Street Journal‘s “Crisis of the Week” column focuses on Equifax. An excerpt: “The massive hack of personal information of around 143 million people has put credit-monitoring service Equifax Inc. in the…
August 13, 2017
Robert Weiss: Video Content Creator
Video content is king in the search engine optimization (SEO) world. In the reputation and crisis management world, it is a critical communications tool. We asked Robert Weiss, president of MultiVision Digital, a business video…
April 23, 2017
Activist Groups, Social Media & Corporate Reputation Risk
According to Variety, “As soon as the New York Times story about Bill O’Reilly’s sexual harassment settlements hit on April 1, Color of Change began to mobilize. The nonprofit African-American civil rights group sent an…
January 22, 2017
Matt Horace: Policing in the Digital Age
Social media has transformed America’s confidence in law enforcement and the reputations of law enforcement professionals. We asked Matt Horace, a security and crisis management expert, how police agencies around the country can adapt to…