Category: Crisis Management
January 4, 2016
A Crisis That Won’t Go Away
In this week’s Reputation Reboot advice column, a company asks for help removing an old article from their top search results. The article poses a negative perspective on a long-past crisis, and despite both a…
December 14, 2015
Defense Attorney Alan Dershowitz’s Newest Client: His Reputation
High-profile defense attorney and former Harvard Law professor Alan Dershowitz defends his reputation in this New York Times interview. For followers of reputation management, law and public relations, it is an interesting strategic move: he…
December 1, 2015
The Campus Rape Crisis and Institutional Reputation Fallout
This week’s Reputation Reboot fields a question from a university administrator at the center of the current sexual assault crisis. In handling a sexual assault case, the administrator’s position requires he or she considers the…
September 27, 2015
Rebuilding a Reputation: Volkswagen’s Long, Winding Road
With Volkswagen claiming the top auto industry spot in Fortune’s annual World’s Most Admired Companies list and The Economist highlighting the Germany automaker’s global ascent, it’s worth taking a look at the tremendous shifts in…
September 16, 2015
How to Apologize: Best Practices from AOL, GM & Sony
Last February we wrote about the launch of “Apology Watch,” noting that the new Dealbook column would “monitor and report on the actions of CEOs and other public leaders after they have publicly apologized for…[fill in…
July 27, 2015
Bill Cosby and Media Control
New York magazine’s cover story “Cosby: The Women” is drawing a broad and powerful response—from the Chicago Reader calling it “required reading” to Business Insider describing it as a “bombshell.” And it is certainly a…
July 20, 2015
Monica Lewinsky’s Triumphant Return to Public Life
Anyone grappling for an effective turnaround strategy after a humiliating and public experience can take a page from Monica Lewinsky’s playbook. But especially if you are female. Being shamed, or the fear of becoming the…
June 15, 2015
Yum! Brands Fights to Rebuild Reputation in China
Yum! Brands, which operates the brands Taco Bell, KFC, Pizza Hut, and WingStreet, has filed a lawsuit in China that is attracting headlines. There are several reasons why. First, it isn’t every day that a…