Posts
February 20, 2015
The Darker Side of PR
The BBC documentary Reinventing the Royals was finally broadcast last night, after an earlier air date was cancelled. The controversy surrounding the documentary is not surprising, considering some of the unpleasant public relations approaches it…Read more
February 18, 2015
The Brian Williams Debate
The iconic American news host, Brian Williams, has been under intense scrutiny in recent weeks. We have followed the conversations online and off. The late David Carr’s New York Times article on February 8, 2015 resonated…Read more
February 16, 2015
Better Email Security Sought by Big Business
Fortune magazine recently published this article on the newfound popularity of Confide. This app allows users to send emails that disappear after being read, and targets professionals as its user base. The hack of Sony…Read more
February 16, 2015
Reputation Risk in 2015
Risk Management has published “The New Reputation Risks: What You Need to Know for 2015,” an article explaining trends I expect to see play out in 2015. Risk Management is the leading journal for risk…Read more
February 16, 2015
Sony’s Internal Emails, Revealed
No company wants to be put in the position of Sony: hacked, with thousands of valuable internal documents published widely online. But the proliferation of hacking and the ease with which even government databases can…Read more
February 16, 2015
Korean Air's NutGate: An Update
The Korean Air “nut crisis”—which we have written about here and for the Wall Street Journal’s “Crisis of the Week” column—continues to develop, and escalate. Cho Hyun-ah, the daughter of the airline’s chairman and herself…Read more
December 16, 2014
Reputational Fallout: Korean Air’s “NutGate” Crisis
Earlier this month, Cho Hyun-ah, the daughter of Korean Air’s CEO and an executive at the airline, caused an international social media firestorm. She berated the crew of a Korean Air flight for serving macadamia…Read more
December 5, 2014
Diversity and Corporate America’s Reputation #Crisis
Every day, it seems, another major American brand experiences a crisis. Despite a large and experienced industry of experts that fix them, they don’t seem to be going away. Last fall the CEO of Microsoft…Read more