Posts
February 16, 2015
Korean Air's NutGate: An Update
The Korean Air “nut crisis”—which we have written about here and for the Wall Street Journal’s “Crisis of the Week” column—continues to develop, and escalate. Cho Hyun-ah, the daughter of the airline’s chairman and herself…Read more
December 16, 2014
Reputational Fallout: Korean Air’s “NutGate” Crisis
Earlier this month, Cho Hyun-ah, the daughter of Korean Air’s CEO and an executive at the airline, caused an international social media firestorm. She berated the crew of a Korean Air flight for serving macadamia…Read more
December 5, 2014
Diversity and Corporate America’s Reputation #Crisis
Every day, it seems, another major American brand experiences a crisis. Despite a large and experienced industry of experts that fix them, they don’t seem to be going away. Last fall the CEO of Microsoft…Read more
November 11, 2014
Electronic Frontier Foundation Rates Message Encryption Services
The Electronic Frontier Foundation (EFF) is the largest organization dedicated to Internet privacy and related issues. Its resources are considered the gold standard by many experts. That’s why their Secure Messaging Scorecard caught our attention.…Read more
October 31, 2014
Sexual Assault Cases Change Colleges' Reputation Equation
When we wrote about Amherst College’s efforts in 2012 to deal more effectively with on-campus sexual assault, we noted that “colleges and universities have often been silent, even secretive” when it comes to addressing the…Read more
October 20, 2014
What It Means to Be Twitter Verified
Twitter first introduced verified accounts back in 2009 as a way to stop celebrity impersonators. Since then, the significance of that blue checkmark has grown and evolved. Let’s take a closer look at this feature,…Read more
October 13, 2014
Sanofi and Successful Crisis Management
Pharmaceutical giant Sanofi has been in the news recently. It is investigating whether its international affiliates may have made improper payments to doctors. But thanks to some excellent crisis management, headlines are focusing on how…Read more
October 6, 2014
Reputation Influences Europe’s Google Removal Requests
Links to five New York Times articles have been removed from some search results on European versions of its search engine to comply with Europe’s “right to be forgotten.” The Times reports that Google recently…Read more