Category: Crisis Management
February 16, 2015
Sony’s Internal Emails, Revealed
No company wants to be put in the position of Sony: hacked, with thousands of valuable internal documents published widely online. But the proliferation of hacking and the ease with which even government databases can…
February 16, 2015
Korean Air’s NutGate: An Update
The Korean Air “nut crisis”—which we have written about here and for the Wall Street Journal’s “Crisis of the Week” column—continues to develop, and escalate. Cho Hyun-ah, the daughter of the airline’s chairman and herself…
January 6, 2015
How to Read the Gossip Columns Like a Reputation Manager
Do you find yourself drawn into articles about the latest lurid scandal? If so, you’ve got plenty of company. It’s hard to avoid being caught by those headlines, especially when they involve powerful, wealthy and…
December 16, 2014
Reputational Fallout: Korean Air’s “NutGate” Crisis
Earlier this month, Cho Hyun-ah, the daughter of Korean Air’s CEO and an executive at the airline, caused an international social media firestorm. She berated the crew of a Korean Air flight for serving macadamia…
December 5, 2014
Diversity and Corporate America’s Reputation #Crisis
Every day, it seems, another major American brand experiences a crisis. Despite a large and experienced industry of experts that fix them, they don’t seem to be going away. Last fall the CEO of Microsoft…
November 10, 2014
Alex from Target: How Anyone Can Become a Viral Sensation
When a photograph of a young Target employee named Alex went viral earlier this month, the teenage cashier demonstrated not only how quickly a person (or a story) can be launched into Internet prominence, but…
October 31, 2014
Sexual Assault Cases Change Colleges’ Reputation Equation
When we wrote about Amherst College’s efforts in 2012 to deal more effectively with on-campus sexual assault, we noted that “colleges and universities have often been silent, even secretive” when it comes to addressing the…
October 13, 2014
Sanofi and Successful Crisis Management
Pharmaceutical giant Sanofi has been in the news recently. It is investigating whether its international affiliates may have made improper payments to doctors. But thanks to some excellent crisis management, headlines are focusing on how…