Category: Online reviews
September 7, 2017
How to Handle Bad Reviews
Commusoft, a U.K.-based software provider, just published a blog series by Linda Formichelli about customer service management. The last post features an interview with our founder and CEO, Shannon Wilkinson. While the article focuses on a…
July 24, 2017
Employees’ Online Reviews Are Now Important Reading for CEOs
More chief executives are perusing anonymous online reviews of their performance on websites like Glassdoor, according to a recent Wall Street Journal article. “A growing number of sites such as Indeed.com, Vault.com, Kununu and Fairygodboss…
December 30, 2015
Reputation Communications Featured on NBC’s Today show
Today’s episode of the Today show on NBC featured commentary from Reputation Communications. Part of a segment on online travel reviews, the coverage reflects a growing concern among consumers regarding the credibility of such information.…
October 19, 2015
Negative Employee Reviews a Problem for Many Firms
Negative employee reviews are a growing problem for many companies. According to a survey published today in The Wall Street Journal’s Risk & Compliance section: A survey of 1,012 U.S. adults by Corporate Responsibility Magazine…
August 19, 2015
Amazon.com and the Workplace in Reputation Management
Jeff Bezos is the latest CEO to be under fire for unfair – or unpopular – employee treatment. Consumer reviews have long been a concern for companies large and small. But employee reviews, which can…
March 23, 2015
Yelp’s Bully Battle
Billion Dollar Bully is a documentary film about Yelp that “examines the claims by business owners of extortion, review manipulation and review fabrication.” That is the description posted on the filmmakers’s Kickstarter page, through which…
September 10, 2014
Best Ways to Manage Online Reviews
Customer reviews on sites such as Yelp and Angie’s List have long posed major challenges to companies in industries like retail and hospitality. But now—especially with the advent of Google My Business— customer review sites…
September 10, 2014
Naveen Gupta, CEO of Birdeye, on Managing Online Reviews
Customer reviews on sites such as Yelp and Google My Business (formerly Google Places for Business) are a growing concern for most companies. They often have little choice whether they are listed on these sites. …