After stepping over the line with some of her comments during an episode of Fashion Police—a show that makes snark part of its mission statement—Giuliana Rancic has come forward with an apology. And it is an excellent example of how to apologize through the media. It is sincere and authentic, while demonstrating understanding of where she misstepped and how her statement may have offended audiences. She directly addressed the target of her comments, Zedaya, with humility and grace.
We can expect to see Ms. Rancic recover, likely stronger than ever.
Note: Zedaya’s response to that apology is no less impressive. Celebrities can learn from her intuitive grasp of how to negotiate the new media climate. We all can.