Equifax’s Massive Reputation Crisis

This week, The Wall Street Journal's "Crisis of the Week" column focuses on Equifax. An excerpt: "The massive hack of personal information of around 143 million people has put credit-monitoring service … Read Full Post

Reputation Communications: Online Reputation Management

Achieving the Future You Want

I recently described online reputation management to a group of new acquaintances. This is what they had to say: “It enables people to achieve the future they want,” observed a media executive. “I had … Read Full Post

Online Reputation Management: The Essential FAQs

How to Handle Bad Reviews

Commusoft, a U.K.-based software provider, just published a blog series by Linda Formichelli about customer service management. The last post features an interview with our founder and CEO, Shannon Wilkinson. … Read Full Post